At TrenndTee, we strive to ensure that your shopping experience is seamless, and your orders are delivered promptly. This Shipping Policy outlines the terms related to the shipping and delivery of our products.
1. Delivery Locations
- We deliver across Pakistan to all major cities and towns.
- Delivery to remote areas may require additional time.
2. Delivery Timeframe
- Orders are delivered within 7 working days from the date of order confirmation.
- Working days exclude weekends and public holidays.
- During peak seasons, holidays, or unforeseen circumstances, delivery timelines may vary.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- For promotional offers or specific campaigns, free shipping may be available based on conditions outlined at the time of the promotion.
4. Order Confirmation
- After placing an order, you will receive a confirmation email with your order details.
- Once your order is dispatched, you will be notified with tracking information, if available.
5. Order Tracking
- We aim to provide order tracking details for all deliveries.
- If tracking information is unavailable, our customer support team will assist you with updates.
6. Damaged or Missing Parcels
- If you receive a damaged parcel or an incomplete order, please notify us within 12 hours of delivery.
- For damaged parcels, provide clear pictures of the package and product along with your order details for verification.
- We will replace damaged items after verification.
7. Delivery Failures
- In case of a failed delivery attempt due to incorrect address details or customer unavailability, our delivery partner may attempt to contact you or arrange a second delivery.
- Additional charges may apply for repeated delivery attempts.
8. Changes to Shipping Details
- If you need to modify your shipping address or contact details, please inform us immediately after placing the order.
- Changes may not be possible once the order is dispatched.
9. International Shipping
- At this time, TrenndTee does not offer international shipping.
10. Contact Us
For any shipping-related queries, please reach out to us:- Email: contact@trenndtee.store
- Mobile: +92-330-0584111